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{"xsrfToken":"8fbd3da9546c237380b835f5f6d4bfff3bca2e97_lout","branding":{"id":"1453","key":"ssw","name":"School of Social Work","portalBaseUrl":"/servicedesk/customer/portal/1453","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1453/1205","theme":{"headerBGColor":"#fcfeff","headerLinkColor":"#292929","headerLinkHoverColor":"#732833","headerLinkHoverBGColor":"#732833","headerBadgeColor":"#732833"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bf007859-5d20-4c3a-b1cf-75a3a226d441/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmMDA3ODU5LTVkMjAtNGMzYS1iMWNmLTc1YTNhMjI2ZDQ0MSI6WyJyZWFkIl19LCJleHAiOjE3ODY0Mjc0NzUsIm5iZiI6MTc4NjQyNjg3NX0.TVkg-tuDcgdxJwu148FPRo9xMXwyryzbULa0n2F3okE&client=34f62090-a61b-4d8c-a10f-31f687997c10&mode=fit","logoId":"bf007859-5d20-4c3a-b1cf-75a3a226d441","isLogoAvailable":true,"helpCenterTitle":"Welcome to the UA Technology Help Center","sharedPortalName":"Tech Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the UA Technology Help Center","sharedPortalName":"Tech Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#990000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODY0Mjc0NzUsIm5iZiI6MTc4NjQyNjg3NX0.XkkOorW-lPIgho5y89xUSRsi_AV1MCb83VgWn7WIOv4&client=34f62090-a61b-4d8c-a10f-31f687997c10&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"1453","key":"ssw","projectId":11874,"serviceDeskId":1453,"name":"School of Social Work","description":"<p>Welcome! For 24/7 assistance, select \"Chat with a virtual service agent\". Otherwise, select a category below to raise a request.</p>\n<ul>\n <li>To access the Virtual Service Agent, you will need to login into your account. Click <a href=\"https://bama.atlassian.net/wiki/spaces/SSW/pages/4064903223/Creating+Accessing+Jira+Account?atlOrigin=eyJpIjoiNWNlYmE0ODhhYjliNGU4NDk1MzE5N2E1NDA5NDc1OTEiLCJwIjoiYyJ9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> to view instructions on how to access your account.</li>\n <li>For issues or other inquiries, please email <a href=\"mailto:sswsupport@ua.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SSW Support</a>.</li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/1453","onlyPortal":false,"reqTypes":[{"id":"3947","name":"Blackboard Support","descriptionHtml":"","callToAction":"Blackboard Support","introHtml":"<p>Use this request type for any issues, questions, or assistance related to Blackboard Ultra.</p>","icon":11411,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11411","groups":[1996],"key":""},{"id":"5689","name":"Career Corner Job Board Submissions","descriptionHtml":"","callToAction":"Career Corner Job Board Submissions","introHtml":"<p>Requests for job positions to the Social Work Career Corner Job Board can be made here.</p>","icon":11198,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11198","groups":[3196],"key":""},{"id":"3951","name":"Class/Conference Room Support","descriptionHtml":"","callToAction":"Class/Conference Room Support","introHtml":"<p>Use this request type for any issues, questions, or assistance related to instructional technology in Little Hall Class/Conference Rooms.</p>","icon":11352,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11352","groups":[1996],"key":""},{"id":"6981","name":"Continuing Education Help Request","descriptionHtml":"","callToAction":"Continuing Education Help Request","introHtml":"<p>This request to be used for CE Help and Issues</p>","icon":11424,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11424","groups":[2030],"key":""},{"id":"5519","name":"Digital Signage/Social Media","descriptionHtml":"<p>We are only able to post requests to our signs in Little Hall. If you are requesting postings to the UA signage, you will need to submit a separate request through the UA request site. (For more information, contact us at <a href=\"mailto:sswcommunications@ua.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">sswcommunications@ua.edu</a>.)</p>\n<p>Digital signs require graphics in landscape format. If you want the information posted to Facebook and Instagram as well, you will need to create a graphic using our social media template. You will find both sizes available in our <a href=\"https://alabama.box.com/s/gw3x92inhmqge6vj8y1pywvol2cqwef1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">UA Box</a> templates and in <a href=\"https://express.adobe.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Adobe Express</a>.</p>","callToAction":"Digital Signage/Social Media","introHtml":"<p>Requests to submit content for Digital Signage and/or Social Media can be made here.</p>","icon":11393,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11393","groups":[3196],"key":""},{"id":"5518","name":"Directory Addition/Updates","descriptionHtml":"<p>Faculty/Staff Directory: <a href=\"https://socialwork.ua.edu/directory/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://socialwork.ua.edu/directory/</a><br> PhD Student Directory: <a href=\"https://socialwork.ua.edu/academics/phd/meet-our-students/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://socialwork.ua.edu/academics/phd/meet-our-students/</a><br> DSW Student Directory: <a href=\"https://socialwork.ua.edu/academics/dsw/meet-our-students/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://socialwork.ua.edu/academics/dsw/meet-our-students/</a></p>","callToAction":"Directory Addition/Updates","introHtml":"<p>Requests to update items under your profile in the directory can be made here.</p>","icon":11364,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11364","groups":[3196],"key":""},{"id":"5867","name":"Event Photography Request","descriptionHtml":"<p>Please complete the form below to request photography coverage for your event. Provide as much detail as possible to help us plan coverage and coordinate scheduling. Requests should be submitted in advance whenever possible.</p>\n<p>Please note, at least a 2 weeks notice is needed for photography for events.</p>","callToAction":"Event Photography Request","introHtml":"<p>Requests for a photgrapher to be present at your event can be made here.</p>","icon":11369,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11369","groups":[3196],"key":""},{"id":"5216","name":"ExamPrepConnect Support","descriptionHtml":"","callToAction":"ExamPrepConnect Support","introHtml":"<p>Use this request type for any issues, questions, or assistance related to ExamPrepConnect.</p>","icon":11172,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11172","groups":[1996],"key":""},{"id":"5051","name":"Knowledge Base Support","descriptionHtml":"","callToAction":"Knowledge Base Support","introHtml":"<p>Use this request type to add or update an article in the SSW Knowledge Base</p>","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[2030],"key":""},{"id":"3950","name":"New Portal Submission","descriptionHtml":"<p>Have a new idea for a request type? Submit your idea here.</p>","callToAction":"New Portal Submission","introHtml":"<p>Use this request type for suggestions on adding requests to the portal.</p>","icon":11408,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11408","groups":[2030],"key":""},{"id":"3949","name":"Other Technical Support","descriptionHtml":"","callToAction":"Other Technical Support","introHtml":"<p>Use this request type for any technology issues, questions, or assistance.</p>","icon":11419,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11419","groups":[1996],"key":""},{"id":"5018","name":"Rise 360 Support","descriptionHtml":"","callToAction":"Rise 360 Support","introHtml":"","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[1996],"key":""},{"id":"3948","name":"Simple Syllabus Support","descriptionHtml":"","callToAction":"Simple Syllabus 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