Jira Service Management

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Are you looking for the Knowledge Base? 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This is part of the <a href=\"https://cit.ua.edu/technologies/blackboard/blackboard-learn-ultra-course-pilot\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blackboard Learn Ultra Course View pilot</a>.","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[322],"key":""},{"id":"1082","name":"Blackboard Learn Ultra Practice Course Request","descriptionHtml":"The beginning of this pilot allows instructors access to a practice course. This gives UA instructors the opportunity to explore Blackboard Learn’s Ultra Courses. This form is used to request a practice course in the <a href=\"https://cit.ua.edu/technologies/blackboard/blackboard-learn-ultra-course-pilot\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blackboard Learn Ultra Course View pilot</a>.","callToAction":"Blackboard Learn Ultra Practice Course Request","introHtml":"This form is used to request a practice course with the Blackboard Ultra Course View as part of the <a href=\"https://cit.ua.edu/technologies/blackboard/blackboard-learn-ultra-course-pilot\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blackboard Learn Ultra Course View pilot</a>.","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[322],"key":""},{"id":"910","name":"Report an Outage","descriptionHtml":"","callToAction":"Report an Outage","introHtml":"Report an instructional technology outage.","icon":11168,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11168","groups":[322],"key":""},{"id":"825","name":"Submit a Help Request","descriptionHtml":"","callToAction":"Submit a Help Request","introHtml":"Submit an instructional technology help request.","icon":11165,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11165","groups":[322],"key":""},{"id":"827","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11187,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11187","groups":[],"key":""},{"id":"1266","name":"Parent Project Task","descriptionHtml":"","callToAction":"Parent Project Task","introHtml":"","icon":11210,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[],"key":""},{"id":"1332","name":"Project Task","descriptionHtml":"","callToAction":"Project Task","introHtml":"","icon":11210,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[],"key":""}],"reqGroups":[{"id":322,"name":"Instructional Technology"}],"orderMapping":{"374":[994],"322":[825,910,1082,1210,1048,994]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b16735f4-79e7-3cb1-b6dc-d39db69dffa9","appLinkName":"System Confluence","spaceKey":"CIT","spaceName":"CIT","isServer":false},"labels":[],"projectKey":"CIT","serviceDeskId":146},"createPermission":true,"portalAnnouncement":{"portalId":146,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":203325700,"title":"How do I set course availability in Blackboard?","url":"https://bama.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/203325700","space":{"key":"CIT","name":"Instructional Technology","id":203227140},"serviceDeskIds":[146],"appLinkId":"b16735f4-79e7-3cb1-b6dc-d39db69dffa9","idInString":"203325700","projects":[{"projectId":10304,"serviceDeskId":146,"portalId":146}]}}