Jira Service Management

{"xsrfToken":"f40cb0c4444177beee171720c00103e39e192cdc_lout","branding":{"id":"146","key":"cit","name":"Center for Instructional Technology","portalBaseUrl":"/servicedesk/customer/portal/146","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/146/67","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6e2b33","headerLinkHoverBGColor":"#6e2b33","headerBadgeColor":"#6e2b33"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bf007859-5d20-4c3a-b1cf-75a3a226d441/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmMDA3ODU5LTVkMjAtNGMzYS1iMWNmLTc1YTNhMjI2ZDQ0MSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NDkwNTAsIm5iZiI6MTczNDg0ODQ1MH0.AfUmbC2PaFDyzr3VxcYSJOvSyId92GDY38cY14JF-qI&client=34f62090-a61b-4d8c-a10f-31f687997c10&mode=fit","logoId":"bf007859-5d20-4c3a-b1cf-75a3a226d441","isLogoAvailable":true,"helpCenterTitle":"Welcome to the UA Technology Help Center","sharedPortalName":"Tech Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the UA Technology Help Center","sharedPortalName":"Tech Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#990000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"146","key":"cit","projectId":10304,"serviceDeskId":146,"name":"Center for Instructional Technology","description":"Request assistance from the Center for Instructional Technology.","portalBaseUrl":"/servicedesk/customer/portal/146","onlyPortal":false,"reqTypes":[{"id":"994","name":" Correct or Suggest a Knowledge Base Article","descriptionHtml":"We look forward to receiving your feedback! Are you looking for the Knowledge Base? Follow this link: <a href=\"https://jirauaedu.atlassian.net/wiki/spaces/CIT/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CIT Knowledge Base</a>","callToAction":" Correct or Suggest a Knowledge Base Article","introHtml":"This form is used to correct or suggest an article in the <a href=\"https://jirauaedu.atlassian.net/wiki/spaces/CIT/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CIT Knowledge Base</a>.","icon":11158,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[322],"key":""},{"id":"1048","name":"Blackboard Integration Request","descriptionHtml":"Please review CIT Blackboard <a href=\"https://bama.atlassian.net/wiki/x/goDlZQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">integration information</a> and <a href=\"https://bama.atlassian.net/wiki/x/oYDlZQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">integration request guidelines</a>. Then fill out the required information below.","callToAction":"Blackboard Integration Request","introHtml":"This form is used to request a third-party product's integration with our Blackboard Learn system.","icon":11129,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11129","groups":[322],"key":""},{"id":"1210","name":"Blackboard Ultra LIVE Course Request","descriptionHtml":"","callToAction":"Blackboard Ultra LIVE Course Request","introHtml":"This form is used to request Ultra Course View for your LIVE course in Blackboard. <a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn more about Blackboard Ultra Course View at UA</a>.","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[322],"key":""},{"id":"1082","name":"Blackboard Ultra Practice Course Request","descriptionHtml":"Enter your user information to request a practice course with<a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blackboard Ultra Course View</a>.","callToAction":"Blackboard Ultra Practice Course Request","introHtml":"This form is used to request a practice course with<a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blackboard Ultra Course View</a>.","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[322],"key":""},{"id":"1371","name":"Request a Consultation or Training","descriptionHtml":"We're here to help. Let us know how we can help by choosing an instructional technology and describing the type of assistance you need. Please add as many details as possible.","callToAction":"Request a Consultation or Training","introHtml":"","icon":11148,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11148","groups":[322],"key":""},{"id":"825","name":"Submit a Help Request","descriptionHtml":"","callToAction":"Submit a Help Request","introHtml":"Submit an instructional technology help request.","icon":11165,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11165","groups":[322],"key":""},{"id":"827","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11187,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11187","groups":[],"key":""},{"id":"1266","name":"Parent Project ","descriptionHtml":"","callToAction":"Parent Project ","introHtml":"","icon":11210,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[],"key":""},{"id":"1332","name":"Project Task","descriptionHtml":"","callToAction":"Project Task","introHtml":"","icon":11210,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[],"key":""}],"reqGroups":[{"id":322,"name":"Instructional Technology"}],"orderMapping":{"374":[994],"322":[825,1371,1082,1210,1048,994]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b16735f4-79e7-3cb1-b6dc-d39db69dffa9","appLinkName":"System Confluence","appLinkUrl":"https://jirauaedu.atlassian.net/wiki","spaceKey":"CIT","spaceName":"CIT","spaceUrl":"https://jirauaedu.atlassian.net/wiki/spaces/CIT","isServer":false},"labels":[],"projectKey":"CIT","serviceDeskId":146,"kbLinkDomainURLs":["https://bama.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":146,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NDk2NTAsIm5iZiI6MTczNDg0ODQ1MH0.f-Gl_rwLIMYzyW4LDHq0M8tDwdbXI9fo3wbN2RT-i1E","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"34f62090-a61b-4d8c-a10f-31f687997c10","tokenDurationInMins":20}},"reqCreate":{"id":1210,"projectId":10304,"form":{"name":"Blackboard Ultra LIVE Course Request","descriptionHtml":"","callToAction":"Blackboard Ultra LIVE Course Request","intro":"This form is used to request Ultra Course View for your LIVE course in Blackboard. <a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\">Learn more about Blackboard Ultra Course View at UA</a>.","instructions":"","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10303","fieldConfigId":"10419","label":"First & Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Blackboard Learn Ultra LIVE Course Request"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10542","fieldConfigId":"10718","label":"myBama Username","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10638"],"values":[{"value":"10638","label":"Blackboard","selected":false,"children":[]},{"value":"12291","label":"Blackboard Ultra","selected":false,"children":[]},{"value":"10636","label":"Clickers & Mobile Polling","selected":false,"children":[]},{"value":"12404","label":"Digital portfolios","selected":false,"children":[]},{"value":"12154","label":"Hypothesis","selected":false,"children":[]},{"value":"12128","label":"Not Supported by CIT","selected":false,"children":[]},{"value":"11627","label":"Other","selected":false,"children":[]},{"value":"11606","label":"Panopto","selected":false,"children":[]},{"value":"11607","label":"People.ua.edu","selected":false,"children":[]},{"value":"10637","label":"Qualtrics","selected":false,"children":[]},{"value":"11608","label":"Respondus","selected":false,"children":[]},{"value":"12152","label":"Simple Syllabus","selected":false,"children":[]},{"value":"11611","label":"Technology Accessibility","selected":false,"children":[]},{"value":"11609","label":"Turnitin","selected":false,"children":[]},{"value":"11604","label":"Web conferencing","selected":false,"children":[]},{"value":"11610","label":"Zoom","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10324","fieldConfigId":"10445","label":"Blackboard Course","description":"For which course would you like to use Ultra Course View? | Example: 202240-CIT-100-001","descriptionHtml":"For which course would you like to use Ultra Course View? | Example: 202240-CIT-100-001","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["Request for a Blackboard Ultra *LIVE* course as part of the rollout. \n\n"],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10648","fieldConfigId":"10793","label":"Admin Requirement","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["11859","11732"],"values":[{"value":"11732","label":"Requires Admin","selected":false,"children":[]},{"value":"11733","label":"Blackboard Integration","selected":false,"children":[]},{"value":"11859","label":"Blackboard Ultra Course View","selected":false,"children":[]},{"value":"11910","label":"Blackboard Ultra LIVE Course","selected":false,"children":[]},{"value":"12436","label":"Blackboard Ultra Preview ","selected":false,"children":[]},{"value":"11734","label":"Blackboard Support","selected":false,"children":[]},{"value":"11738","label":"Echo360 Support","selected":false,"children":[]},{"value":"11904","label":"EDAS Support","selected":false,"children":[]},{"value":"11735","label":"Panopto Support","selected":false,"children":[]},{"value":"11736","label":"Qualtrics Support","selected":false,"children":[]},{"value":"11737","label":"Respondus Support","selected":false,"children":[]},{"value":"12706","label":"SimpleSyllabus Support","selected":false,"children":[]},{"value":"11739","label":"Turnitin Support","selected":false,"children":[]},{"value":"11740","label":"Admin Testing","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/146/create/1210","requestValidateBaseUrl":"/servicedesk/customer/portal/146/validate/1210","calendarParams":{"firstDay":0,"date":"2024-12-22T00:20:50-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b16735f4-79e7-3cb1-b6dc-d39db69dffa9","appLinkName":"System Confluence","appLinkUrl":"https://jirauaedu.atlassian.net/wiki","spaceKey":"CIT","spaceName":"CIT","spaceUrl":"https://jirauaedu.atlassian.net/wiki/spaces/CIT","isServer":false},"labels":[],"projectKey":"CIT","serviceDeskId":146,"kbLinkDomainURLs":["https://bama.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NDk2NTAsIm5iZiI6MTczNDg0ODQ1MH0.f-Gl_rwLIMYzyW4LDHq0M8tDwdbXI9fo3wbN2RT-i1E","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"34f62090-a61b-4d8c-a10f-31f687997c10","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}