{"xsrfToken":"d7b99edcc65fd3380ba3ffda10b05149b6bb0605_lout","branding":{"id":"146","key":"cit","name":"Center for Instructional Technology","portalBaseUrl":"/servicedesk/customer/portal/146","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/146/67","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6e2b33","headerLinkHoverBGColor":"#6e2b33","headerBadgeColor":"#6e2b33"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bf007859-5d20-4c3a-b1cf-75a3a226d441/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmMDA3ODU5LTVkMjAtNGMzYS1iMWNmLTc1YTNhMjI2ZDQ0MSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDQ2NjgsIm5iZiI6MTczNDgwNDA2OH0.iXaOvF6Ktn1OaWifrvATO6gfX-PAlQ6wd1p5_PZFf4M&client=34f62090-a61b-4d8c-a10f-31f687997c10&mode=fit","logoId":"bf007859-5d20-4c3a-b1cf-75a3a226d441","isLogoAvailable":true,"helpCenterTitle":"Welcome to the UA Technology Help Center","sharedPortalName":"Tech Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the UA Technology Help Center","sharedPortalName":"Tech Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#990000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"146","key":"cit","projectId":10304,"serviceDeskId":146,"name":"Center for Instructional Technology","description":"<p>Request assistance from the Center for Instructional Technology.</p>","portalBaseUrl":"/servicedesk/customer/portal/146","onlyPortal":false,"reqTypes":[{"id":"994","name":" Correct or Suggest a Knowledge Base Article","descriptionHtml":"<p>We look forward to receiving your feedback! Are you looking for the Knowledge Base? Follow this link: <a href=\"https://jirauaedu.atlassian.net/wiki/spaces/CIT/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CIT Knowledge Base</a></p>","callToAction":" Correct or Suggest a Knowledge Base Article","introHtml":"<p>This form is used to correct or suggest an article in the <a href=\"https://jirauaedu.atlassian.net/wiki/spaces/CIT/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CIT Knowledge Base</a>.</p>","icon":11158,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[322],"key":""},{"id":"1048","name":"Blackboard Integration Request","descriptionHtml":"<p>Please review CIT Blackboard <a href=\"https://bama.atlassian.net/wiki/x/goDlZQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">integration information</a> and <a href=\"https://bama.atlassian.net/wiki/x/oYDlZQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">integration request guidelines</a>. Then fill out the required information below.</p>","callToAction":"Blackboard Integration Request","introHtml":"<p>This form is used to request a third-party product's integration with our Blackboard Learn system.</p>","icon":11129,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11129","groups":[322],"key":""},{"id":"1210","name":"Blackboard Ultra LIVE Course Request","descriptionHtml":"","callToAction":"Blackboard Ultra LIVE Course Request","introHtml":"<p>This form is used to request Ultra Course View for your LIVE course in Blackboard. <a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn more about Blackboard Ultra Course View at UA</a>.</p>","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[322],"key":""},{"id":"1082","name":"Blackboard Ultra Practice Course Request","descriptionHtml":"<p>Enter your user information to request a practice course with<a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blackboard Ultra Course View</a>.</p>","callToAction":"Blackboard Ultra Practice Course Request","introHtml":"<p>This form is used to request a practice course with<a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blackboard Ultra Course View</a>.</p>","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[322],"key":""},{"id":"1371","name":"Request a Consultation or Training","descriptionHtml":"<p>We're here to help. Let us know how we can help by choosing an instructional technology and describing the type of assistance you need. Please add as many details as possible.</p>","callToAction":"Request a Consultation or Training","introHtml":"","icon":11148,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11148","groups":[322],"key":""},{"id":"825","name":"Submit a Help Request","descriptionHtml":"","callToAction":"Submit a Help Request","introHtml":"<p>Submit an instructional technology help request.</p>","icon":11165,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11165","groups":[322],"key":""},{"id":"827","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11187,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11187","groups":[],"key":""},{"id":"1266","name":"Parent Project ","descriptionHtml":"","callToAction":"Parent Project ","introHtml":"","icon":11210,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[],"key":""},{"id":"1332","name":"Project Task","descriptionHtml":"","callToAction":"Project Task","introHtml":"","icon":11210,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[],"key":""}],"reqGroups":[{"id":322,"name":"Instructional Technology"}],"orderMapping":{"374":[994],"322":[825,1371,1082,1210,1048,994]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b16735f4-79e7-3cb1-b6dc-d39db69dffa9","appLinkName":"System Confluence","appLinkUrl":"https://jirauaedu.atlassian.net/wiki","spaceKey":"CIT","spaceName":"CIT","spaceUrl":"https://jirauaedu.atlassian.net/wiki/spaces/CIT","isServer":false},"labels":[],"projectKey":"CIT","serviceDeskId":146,"kbLinkDomainURLs":["https://bama.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":146,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDUyNjgsIm5iZiI6MTczNDgwNDA2OH0.NWZiNxIEx2r6_18Ky_WLt8RlcIbyET_dZfQ5Xqg4vsg","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"34f62090-a61b-4d8c-a10f-31f687997c10","tokenDurationInMins":20}},"reqCreate":{"id":1371,"projectId":10304,"form":{"name":"Request a Consultation or Training","descriptionHtml":"<p>We're here to help. Let us know how we can help by choosing an instructional technology and describing the type of assistance you need. Please add as many details as possible.</p>","callToAction":"Request a Consultation or Training","intro":"","instructions":"<p>We're here to help. Let us know how we can help by choosing an instructional technology and describing the type of assistance you need. Please add as many details as possible.</p>","icon":11148,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11148","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Appointment Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/146/create/1371","requestValidateBaseUrl":"/servicedesk/customer/portal/146/validate/1371","calendarParams":{"firstDay":0,"date":"2024-12-21T12:01:09-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b16735f4-79e7-3cb1-b6dc-d39db69dffa9","appLinkName":"System Confluence","appLinkUrl":"https://jirauaedu.atlassian.net/wiki","spaceKey":"CIT","spaceName":"CIT","spaceUrl":"https://jirauaedu.atlassian.net/wiki/spaces/CIT","isServer":false},"labels":[],"projectKey":"CIT","serviceDeskId":146,"kbLinkDomainURLs":["https://bama.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDUyNjksIm5iZiI6MTczNDgwNDA2OX0.NrjqryqJ9skW9u_hO2A_VU1iRo_oDlS-Q2G8IbXCP74","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"34f62090-a61b-4d8c-a10f-31f687997c10","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":14,"updated":"2024-12-14T14:21:25.822700858Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1371],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":14,"name":"Consultation Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"a61a2fae-b302-472d-b62b-fae4500d3b29"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"6df83c87-440d-4a06-a6b3-ed3410fda688"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"1a09b6b1-7a63-4e74-aa79-ed8d4870b0d3"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"acf26e69-a754-47b3-b840-b6e678566427"},"content":[{"type":"text","text":"Consultation details"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"d806c16a-d1e3-44f4-bb03-e4bc11d375b5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"3c6c6380-67c3-4fdd-a58e-179825a796f7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"bd9725df-a45b-4ccd-b5f5-5b9e7b792c1d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"708812df-12db-4415-904c-4199becafc9b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"95c851dd-38fe-4f52-a3a3-0713010cbf80"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"796eb6de-01dc-478a-afa9-13e94242e82f"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"e2bb132b-f4d5-45f2-becc-124217615328"},"content":[{"type":"text","text":"Thank you for your request! Click "},{"type":"text","text":"Submit ","marks":[{"type":"strong"}]},{"type":"text","text":"and a CIT staff member will be in touch with you soon. "}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"12":{"t":"sh","i":{"co":{"cIds":{"10":["1"]}}},"o":{"sIds":["2"]}},"17":{"t":"sh","i":{"co":{"cIds":{"10":["1","2","3"]}}},"o":{"sIds":["3"]}}},"sections":{"1":{"name":"Consultation details","conditions":[]},"2":{"name":"Timing & availability","conditions":["12"]},"3":{"name":"End","conditions":["17"]}},"questions":{"8":{"type":"cs","label":"How would you like to meet?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"In-person","other":false},{"id":"2","label":"Virtual (Microsoft Teams)","other":false}],"questionKey":""},"4":{"type":"cl","label":"Instructional Technology","description":"Choose a technology category for your consultation or training","validation":{"rq":true},"jiraField":"components","questionKey":""},"13":{"type":"ti","label":"Earliest time","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"cs","label":"How urgent is your request?","description":"Please keep in mind that consultation times depend on staff availability.","validation":{"rq":true},"choices":[{"id":"1","label":"Today","other":false},{"id":"2","label":"This week","other":false},{"id":"3","label":"Not urgent","other":false}],"questionKey":""},"21":{"type":"tl","label":"What would you like to learn?","description":"Briefly describe or list what you would like to learn during your consultation","validation":{"rq":true,"mxw":20},"choices":[],"defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"I would like to learn about Blackboard's communications features"}]}]}},"questionKey":""},"14":{"type":"ti","label":"Latest time","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"tl","label":"First & Last Name","description":"","validation":{"rq":true},"jiraField":"customfield_10303","questionKey":""},"3":{"type":"ts","label":"myBama username","description":"","validation":{"rq":true},"jiraField":"customfield_10542","questionKey":""}}},"uuid":"a61a2fae-b302-472d-b62b-fae4500d3b29"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":14,"updated":"2024-12-14T14:21:25.822700858Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[1371],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":14,"name":"Consultation Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"a61a2fae-b302-472d-b62b-fae4500d3b29"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"6df83c87-440d-4a06-a6b3-ed3410fda688"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"1a09b6b1-7a63-4e74-aa79-ed8d4870b0d3"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"acf26e69-a754-47b3-b840-b6e678566427"},"content":[{"type":"text","text":"Consultation details"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"d806c16a-d1e3-44f4-bb03-e4bc11d375b5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"3c6c6380-67c3-4fdd-a58e-179825a796f7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"bd9725df-a45b-4ccd-b5f5-5b9e7b792c1d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"708812df-12db-4415-904c-4199becafc9b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"95c851dd-38fe-4f52-a3a3-0713010cbf80"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"796eb6de-01dc-478a-afa9-13e94242e82f"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"e2bb132b-f4d5-45f2-becc-124217615328"},"content":[{"type":"text","text":"Thank you for your request! Click "},{"type":"text","text":"Submit ","marks":[{"type":"strong"}]},{"type":"text","text":"and a CIT staff member will be in touch with you soon. "}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"12":{"t":"sh","i":{"co":{"cIds":{"10":["1"]}}},"o":{"sIds":["2"]}},"17":{"t":"sh","i":{"co":{"cIds":{"10":["1","2","3"]}}},"o":{"sIds":["3"]}}},"sections":{"1":{"name":"Consultation details","conditions":[]},"2":{"name":"Timing & availability","conditions":["12"]},"3":{"name":"End","conditions":["17"]}},"questions":{"8":{"type":"cs","label":"How would you like to meet?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"In-person","other":false},{"id":"2","label":"Virtual (Microsoft Teams)","other":false}],"questionKey":""},"4":{"type":"cl","label":"Instructional Technology","description":"Choose a technology category for your consultation or training","validation":{"rq":true},"jiraField":"components","questionKey":""},"13":{"type":"ti","label":"Earliest time","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"cs","label":"How urgent is your request?","description":"Please keep in mind that consultation times depend on staff availability.","validation":{"rq":true},"choices":[{"id":"1","label":"Today","other":false},{"id":"2","label":"This week","other":false},{"id":"3","label":"Not urgent","other":false}],"questionKey":""},"21":{"type":"tl","label":"What would you like to learn?","description":"Briefly describe or list what you would like to learn during your consultation","validation":{"rq":true,"mxw":20},"choices":[],"defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"I would like to learn about Blackboard's communications features"}]}]}},"questionKey":""},"14":{"type":"ti","label":"Latest time","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"tl","label":"First & Last Name","description":"","validation":{"rq":true},"jiraField":"customfield_10303","questionKey":""},"3":{"type":"ts","label":"myBama username","description":"","validation":{"rq":true},"jiraField":"customfield_10542","questionKey":""}}},"uuid":"a61a2fae-b302-472d-b62b-fae4500d3b29"},"linkedJiraFields":["customfield_10303","components","customfield_10542"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}