{"xsrfToken":"40bc332551a52dae6f824b646ee3e893c6ab52ff_lout","branding":{"id":"146","key":"cit","name":"Center for Instructional Technology","portalBaseUrl":"/servicedesk/customer/portal/146","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/146/67","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#6e2b33","headerLinkHoverBGColor":"#6e2b33","headerBadgeColor":"#6e2b33"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bf007859-5d20-4c3a-b1cf-75a3a226d441/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmMDA3ODU5LTVkMjAtNGMzYS1iMWNmLTc1YTNhMjI2ZDQ0MSI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NDI5MzIsIm5iZiI6MTc0NDc0MjMzMn0.pTsMn6mOOUflo8TAcbSMUm5vgBcYhGCav0omdOmb2qg&client=34f62090-a61b-4d8c-a10f-31f687997c10&mode=fit","logoId":"bf007859-5d20-4c3a-b1cf-75a3a226d441","isLogoAvailable":true,"helpCenterTitle":"Welcome to the UA Technology Help Center","sharedPortalName":"Tech Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the UA Technology Help Center","sharedPortalName":"Tech Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#990000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NDI5MzIsIm5iZiI6MTc0NDc0MjMzMn0.getAD0gK3bNWB6KorudJzUAKN0tIaJIUcrTXV9XTsis&client=34f62090-a61b-4d8c-a10f-31f687997c10&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"146","key":"cit","projectId":10304,"serviceDeskId":146,"name":"Center for Instructional Technology","description":"<p>Request assistance from the Center for Instructional Technology.</p>","portalBaseUrl":"/servicedesk/customer/portal/146","reqTypes":[{"id":"994","name":" Correct or Suggest a Knowledge Base Article","descriptionHtml":"<p>We look forward to receiving your feedback! Are you looking for the Knowledge Base? Follow this link: <a href=\"https://jirauaedu.atlassian.net/wiki/spaces/CIT/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CIT Knowledge Base</a></p>","callToAction":" Correct or Suggest a Knowledge Base Article","introHtml":"<p>This form is used to correct or suggest an article in the <a href=\"https://jirauaedu.atlassian.net/wiki/spaces/CIT/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CIT Knowledge Base</a>.</p>","icon":11158,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","groups":[322],"key":""},{"id":"1048","name":"Blackboard Integration Request","descriptionHtml":"<p>Please review CIT Blackboard <a href=\"https://bama.atlassian.net/wiki/x/goDlZQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">integration information</a> and <a href=\"https://bama.atlassian.net/wiki/x/oYDlZQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">integration request guidelines</a>. Then fill out the required information below.</p>","callToAction":"Blackboard Integration Request","introHtml":"<p>This form is used to request a third-party product's integration with our Blackboard Learn system.</p>","icon":11129,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11129","groups":[322],"key":""},{"id":"1210","name":"Blackboard Ultra LIVE Course Request","descriptionHtml":"","callToAction":"Blackboard Ultra LIVE Course Request","introHtml":"<p>This form is used to request Ultra Course View for your LIVE course in Blackboard. <a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn more about Blackboard Ultra Course View at UA</a>.</p>","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[322],"key":""},{"id":"1082","name":"Blackboard Ultra Practice Course Request","descriptionHtml":"<p>Enter your user information to request a practice course with<a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blackboard Ultra Course View</a>.</p>","callToAction":"Blackboard Ultra Practice Course Request","introHtml":"<p>This form is used to request a practice course with <a href=\"https://cit.ua.edu/ultra\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Blackboard Ultra</a>.</p>","icon":11171,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11171","groups":[322],"key":""},{"id":"1614","name":"People.ua.edu Site Request","descriptionHtml":"","callToAction":"People.ua.edu Site Request","introHtml":"<p>Professional websites for faculty portfolios, research, or labs. People.ua.edu sites are hosted on CampusPress.</p>","icon":11147,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11147","groups":[322],"key":""},{"id":"1371","name":"Request a Consultation or Training","descriptionHtml":"<p>We're here to help. Let us know how we can help by choosing an instructional technology and describing the type of assistance you need. Please add as many details as possible.</p>","callToAction":"Request a Consultation or Training","introHtml":"","icon":11148,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11148","groups":[322],"key":""},{"id":"825","name":"Submit a Help Request","descriptionHtml":"","callToAction":"Submit a Help Request","introHtml":"<p>Submit an instructional technology help request.</p>","icon":11165,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11165","groups":[322],"key":""},{"id":"827","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11187,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11187","groups":[],"key":""},{"id":"2109","name":"Live Site Request","descriptionHtml":"","callToAction":"Live Site Request","introHtml":"<p>This form is used to start the Go Live process for People sites.</p>","icon":11162,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11162","groups":[],"key":""},{"id":"1266","name":"Parent Project ","descriptionHtml":"","callToAction":"Parent Project ","introHtml":"","icon":11210,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[],"key":""},{"id":"1332","name":"Project Task","descriptionHtml":"","callToAction":"Project Task","introHtml":"","icon":11210,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11210","groups":[],"key":""}],"reqGroups":[{"id":322,"name":"Instructional Technology"}],"orderMapping":{"374":[994],"322":[825,1371,1082,1210,1048,1614,994]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b16735f4-79e7-3cb1-b6dc-d39db69dffa9","appLinkName":"System Confluence","appLinkUrl":"https://jirauaedu.atlassian.net/wiki","spaceKey":"CIT","spaceName":"CIT","spaceUrl":"https://jirauaedu.atlassian.net/wiki/spaces/CIT","isServer":false},"labels":[],"projectKey":"CIT","serviceDeskId":146,"kbLinkDomainURLs":["https://bama.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":146,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3NDM1MzIsIm5iZiI6MTc0NDc0MjMzMn0.3atuRkmIm4Wo4xNak1MUU-iVXV94eVeU8Y-9iL3XvY8","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"34f62090-a61b-4d8c-a10f-31f687997c10","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":994,"projectId":10304,"form":{"name":" Correct or Suggest a Knowledge Base Article","descriptionHtml":"<p>We look forward to receiving your feedback! Are you looking for the Knowledge Base? Follow this link: <a href=\"https://jirauaedu.atlassian.net/wiki/spaces/CIT/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">CIT Knowledge Base</a></p>","callToAction":" Correct or Suggest a Knowledge Base Article","intro":"<p>This form is used to correct or suggest an article in the <a href=\"https://jirauaedu.atlassian.net/wiki/spaces/CIT/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">CIT Knowledge Base</a>.</p>","instructions":"<p>We look forward to receiving your feedback! Are you looking for the Knowledge Base? Follow this link: <a href=\"https://jirauaedu.atlassian.net/wiki/spaces/CIT/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">CIT Knowledge Base</a></p>","icon":11158,"iconUrl":"https://bama.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11158","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10322","fieldConfigId":"10443","label":"What is your role at UA?","description":"What is your role at UA? (Instructor, student, staff, other)","descriptionHtml":"<p>What is your role at UA? (Instructor, student, staff, other)</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10635","label":"Instructor","selected":false,"children":[]},{"value":"10637","label":"Student","selected":false,"children":[]},{"value":"10636","label":"Staff","selected":false,"children":[]},{"value":"10639","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Article Name","description":"Specify the article you would like to correct or suggest.","descriptionHtml":"<p>Specify the article you would like to correct or suggest.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide detailed steps or a detailed description of what should be included in this article.","descriptionHtml":"<p>Provide detailed steps or a detailed description of what should be included in this article.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/146/create/994","requestValidateBaseUrl":"/servicedesk/customer/portal/146/validate/994","calendarParams":{"firstDay":0,"date":"2025-04-15T13:38:52-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b16735f4-79e7-3cb1-b6dc-d39db69dffa9","appLinkName":"System Confluence","appLinkUrl":"https://jirauaedu.atlassian.net/wiki","spaceKey":"CIT","spaceName":"CIT","spaceUrl":"https://jirauaedu.atlassian.net/wiki/spaces/CIT","isServer":false},"labels":[],"projectKey":"CIT","serviceDeskId":146,"kbLinkDomainURLs":["https://bama.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNGY2MjA5MC1hNjFiLTRkOGMtYTEwZi0zMWY2ODc5OTdjMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3NDM1MzIsIm5iZiI6MTc0NDc0MjMzMn0.3atuRkmIm4Wo4xNak1MUU-iVXV94eVeU8Y-9iL3XvY8","targetCollection":"upload-project-10304","endpointUrl":"https://api.media.atlassian.com","clientId":"34f62090-a61b-4d8c-a10f-31f687997c10","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bama","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"40bc332551a52dae6f824b646ee3e893c6ab52ff_lout","baseUrl":"https://bama.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bama.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1000000000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"34f62090-a61b-4d8c-a10f-31f687997c10","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"29bdc617d4e14258ad2773d4131b7ac7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}