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McAfee customer support is available to UA students, faculty and staff on McAfee’s service website.
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How to Obtain McAfee Virus Protection
University-Owned Machines
Contact the technical support group for your area. If your technical support is provided by OIT, please send your request to the IT Service Desk.
Personal Machines
PC: Visit http://www.mcafee.com/win/ua , Mac: Visit http://www.mcafee.com/mac/ua
Select your Country/Language.
Enter required code.
Enter your student/faculty email address.
Click Get Email.
You will then receive a message to check your email for a download link.
Visit your Crimson or UA email, and open the email from subscriptions@mcafee.com.
Click the link to redeem your product.
Once you click, you will be taken to a redemption page. The product key should auto-populate. Enter your Crimson or UA email address and click “Submit”.
You will be asked to log in to your existing McAfee account or create a new one by clicking “Register Now”. Follow the prompts for either option.
Once logged in, you will receive a “Download Now” prompt. Click “Download Now” to download the product to your machine.
Contact McAfee support with any questions.
Retirees
Retirees should contact the IT Service Desk.