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Problem

Unable to access Titanium using a laptop.

Solution

To be able to connect to Titanium using WiFi, a user’s myBama User Name needs to be given access. To do this, the clinic’s director or administrative assistant needs to send an email to itsd@ua.edu – and cc: gdykeman@ua.edu – with the user’s Full Name and myBama User Name and request they be given access to the HIPAA WiFi so they can access Titanium.

When you’re accessing Titanium using a computer and not connected to UA’s HIPAA network using a dock or network cable:

Scenario 1: You’re on campus using WiFi and see the HIPAA WiFi

The HIPAA WiFi is not available in every building/room on campus.

  1. In the list of available WiFis, look for the HIPAA WiFi

  2. Select the HIPAA Wifi and log in using your myBama username and password

  3. You should be able to connect to the TITANIUM folder or Shared Documents folders on \\titanium.ua-net.ua.edu and log in to the Titanium application

Scenario 2: You’re on campus using WiFi and don’t see the HIPAA WiFi

If you don’t have Cisco Any Connect installed on your laptop, here’s where you can get it

  1. If you don’t see the HIPAA WiFi, connect to the eduroam WiFi

  2. Log in using your myBama username and password

  3. You should be able to connect to the TITANIUM folder or Shared Documents folders on \\titanium.ua-net.ua.edu and log in to the Titanium application

Scenario 3: You’re off campus

You’ll need to do these steps EVERY time you’re working from home, a hotel, etc.

If you don’t have Cisco Any Connect installed on your laptop, here’s where you can get it

  1. Connect to the WiFi or network available where you are

  2. Launch Cisco AnyConnect and log in to uavpn.ua.edu/hipaa

    Cisco Any Connect Choose VPN.png

  3. In the VPN screen,

    1. If you see uavpn.ua.edu/hipaa as an option in the drop-down menu, select it

    2. If you don’t see uavpn.ua.edu/hipaa as an option, click where you see UA Campus and type uavpn.ua.edu/hipaa (this step should need to do done only the first time you’re connecting to the HIPAA VPN)

    3. Click Connect

      Cisco Any Connect Log in Screen.png

  4. In the username and password screen,

    1. User name: If your myBama username is not in the username field, type it

    2. Password: Type your myBama password

    3. Second Password: Type push

This will send you a DUO prompt (like what you get when you log in to myBama)

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