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Tech Help Center
  1. Tech Help Center
  2. UA College of Education Technology Support

UA College of Education Technology Support

Welcome! You can raise a request for UA College of Education Technology Support using the options provided.

  • Computers

    Request New Software, Report broken hardware, Get IT help, Physical Technology Moves, Request new hardware
  • Logins and Accounts

    ListServ Requests, Removal of Departing Employees, Onboarding New Employees, Changes to Account Permissions
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