The emails and texts sent to students are configured in different places in SARS. This can become overwhelming, but, hopefully, this list of the “places” and what determines which place is used will be helpful.
Confirmation Emails and Text
Booked by student using eSARS, the online portal
Booked by a SARS user using SARS Anywhere
Zoom appointments, no matter how they’re booked
Canceled by SARS user using SARS Anywhere
Moved by SARS user using SARS Anywhere
Reminder Emails and Texts
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Appointment confirmations are probably the most confusing because the type of appointment – face-to-face versus Zoom – AND the method the appointment is booked – by the student in eSARS or by a SARS users in SARS Anywhere – determines which application is used to send the confirmation email.
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Your location decides the contents of the confirmation email.
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Appointments can be cancelled canceled with by the student in eSARS or by a SARS user in SARS Anywhere. The former does not receive a cancellation confirmation. The latter email and/or text is configured in SARS Admin by a member of the EDAS SARS Support Team.
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Your location determines the contents of the confirmation email.
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Appointments can be “moved” only by a SARS user in SARS Anywhere. Here are a couple of instances when this might happen:
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Your location determines the contents of the confirmation email.
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SARS Messages has options for sending emails and/or texts for:
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Your location determines the contents of the these emails and texts. They can be configured by your location’s SARS admin or by a member of the EDAS SARS Support Team.
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Typically, the reminder appointment email and/or text includes:
Appointment Date,
Appointment Time,
Name of the person meeting with the student, and
Location (either the building and office number of the person meeting with the student or the building and room number where the student should check in)
Additionally, it can include any pre-appointment tasks the student needs to complete, such as links to DegreeWorks, Qualtrics, etc.
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Typically, the missed appointment email and/or text includes:
Appointment Date,
Appointment Time,
Link to your location’s eSARS online portal so the student can reschedule
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Typically, the follow up appointment email and/or text includes:
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