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Do you need help finding the Titanium server?
Yes: No worries. These steps will walk you through it
Open Windows Explorer (the folder icon in the Task bar)
In the address window’s “address” bar, type: \\titanium.ua-net.ua.edu Press and press Enter
You should now see this (the
NOTE: The folders you see are relevant to which the clinic where you are working in)work
Can you access the Titanium server?
Yes: Great. Let’s see if you can get to Titanium application
No: Please try logging in to a different computer in the clinic using your whole @crimson.ua.edu email address – mailto:myBamaUsername@crimson.ua.edu – and your myBama password to login and, then in Windows Explorer, try to access the Titanium server
If you’re still unable to access \\titanium.ua-net.ua.edu, please, let your supervisor know you are unable to access it and request they send an email to ITSD@ua.edu and cc: gdykeman@ua.edu explaining the problem and providing:
Your Full Name
Your myBama Username
Your CWID
Can you open the TITANIUM folder (or TITANIUM_SHC if you’re in the Collegiate Recovery clinic)?
Anchor OpenTitaniumFolder OpenTitaniumFolder Yes: Great
No: Did you get a “Windows can’t access” error message?
Yes: Email your supervisor, telling them when you tried to open the TITANIUM folder, you got a “Windows can’t access” error message you got and asking them to submit a ticket to ITSD for support.
No: Take a screenshot of the error message and email it to your supervisor, letting them know you are unable to open the TITANIUM folder and requestIng they send an email to ITSD@ua.edu and cc: gdykeman@ua.edu explaining the problem and providing:
Your Full Name
Your myBama Username
Your CWID
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