Titanium student user: Troubleshooting getting to Titanium application login screen

Problem

Open

Solution

There are three important steps to get you to the Titanium login screen:

1. Logging in to one of the clinic’s computers

2. Opening a window to see the Titanium server

3. Opening the TITANIUM folder (TITANIUM_SHC if you’re working in the Collegiate Recovery clinic)

The following steps will help you troubleshoot getting to the Titanium application login screen

Login to Windows

• Can you login to Windows using your myBamaUsername@crimson.ua.edu credentials?

  • Yes: Great. Let’s see if you can access the Titanium server

  • No: Try again using:

    • Username = myBamaUsername@crimson.ua.edu

    • Password = your myBama password

  • If you’re still unable to login to Windows, please, ask a co-worker to login to the same computer using their myBamaUsername@crimson.ua.edu credentials

• Can your co-worker login using their myBamaUsername@crimson.ua.edu credentials?

  • Yes: Great. Please try again to login using your myBamaUsername@crimson.ua.edu credentials

  • No: Please let your supervisor you are unable to login to the computer and request they send an email to ITSD@ua.edu and cc: gdykeman@ua.edu explaining the problem and providing:

    • Your Full Name

    • Your myBama Username

    • Your CWID

Access the Titanium server

• Do you need help finding the Titanium server?

  • Yes: No worries. These steps will walk you through it
    
    

    Open

    

    • Open Windows Explorer (the folder icon in the Task bar)

    • In the window’s “address” bar, type: \\titanium.ua-net.ua.edu and press Enter

    • You should now see this
      NOTE: The folders you see are relevant to the clinic where you work
      
      

    • Let’s see if you can get to Titanium application

  • No: Great. Let’s see if you can get to Titanium application

• Can you access the Titanium server?

  • Yes: Great. Let’s see if you can get to Titanium application

  • No: Please try logging in to a different computer in the clinic using your whole @crimson.ua.edu email address – mailto:myBamaUsername@crimson.ua.edu – and your myBama password to login and, then in Windows Explorer, try to access the Titanium server

    • If you’re still unable to access \\titanium.ua-net.ua.edu, please, let your supervisor know you are unable to access it and request they send an email to ITSD@ua.edu and cc: gdykeman@ua.edu explaining the problem and providing:

      • Your Full Name

      • Your myBama Username

      • Your CWID

• Can you open the TITANIUM folder (or TITANIUM_SHC if you’re in the Collegiate Recovery clinic)?

  • Yes: Great

  • No: Did you get a “Windows can’t access” error message?

    • Yes: Email your supervisor, telling them when you tried to open the TITANIUM folder, you got a “Windows can’t access” error message you got and asking them to submit a ticket to ITSD for support.

    • No: Take a screenshot of the error message and email it to your supervisor, letting them know you are unable to open the TITANIUM folder and requestIng they send an email to ITSD@ua.edu and cc: gdykeman@ua.edu explaining the problem and providing:

      • Your Full Name

      • Your myBama Username

      • Your CWID

Find and open the Titanium application

• Can you find Ti10.exe (Application)?

  • Yes: Great. Double-click Ti10.exe and wait to see the login screen – it usually takes 10-15 seconds before you see the Titanium splash screen.

  • No: Ask a co-worker or your supervisor to show you where Ti10.exe is located in the TITANIUM folder

Login to the Titanium application

• Can you login to Ti10.exe, the Titanium application?

  • Yes: Great. Hope you have a great day

  • No: Please tell your supervisor or the clinic’s administrative assistant you are having problems logging in to Ti10.exe and confirm you are using the correct login

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