Titanium student user: Troubleshoot getting to Titanium application login screen

Problem

Open

Solution

There are three important steps to get you to the Titanium login screen:

1. Logging in to one of the clinic’s computers

2. Opening a window to see the Titanium server

3. Opening the TITANIUM folder (TITANIUM_SHC if you’re working in the Collegiate Recovery clinic)

The following steps will help you troubleshoot to see if it’s a hardware or user access issue and help you get to the Titanium application login screen.

Login to Windows

Open

• Can you login to one of the clinic’s computers using your myBamaUsername@crimson.ua.edu credentials?

  • Yes: Great. Let’s see if you can access the Titanium server

  • No: Try again using:

    • Username = myBamaUsername@crimson.ua.edu (the whole email address)

    • Password = your myBama password

  • Still unable to login to Windows, please, restart the computer and try again.

  • If you’re still unable to login to the computer after restarting it, please, ask a co-worker to login to the same computer using their myBamaUsername@crimson.ua.edu credentials

• Can your co-worker login using their myBamaUsername@crimson.ua.edu credentials?

  • Yes: Great. Please try again to login using your myBamaUsername@crimson.ua.edu credentials

  • No: Please let your supervisor your co-worker is able to login to the computer but you are unable to and request they send an email to ITSD@ua.edu and cc: gdykeman@ua.edu explaining the problem and providing:

    • Your Full Name

    • Your myBama Username

    • Your CWID

Connect to the Titanium server

• Can you connect to the Titanium server?

  • Yes: Great. Let’s see if you find the Titanium application

  • No:

    • Do you need help connecting to the Titanium server?

      • Yes: No worries. These steps will walk you through it

      • Open Windows Explorer (the folder icon in the Task bar)

      • In the window’s “address” bar, type: \\titanium.ua-net.ua.edu and press Enter

      • You should now see folders

      • Let’s see if you can get to Titanium application

    • No: Great. Let’s see if you can get to Titanium application

•  

  • Please try logging in to a different computer in the clinic using your whole @crimson.ua.edu email address – myBamaUsername@crimson.ua.edu – and your myBama password to login and, then in Windows Explorer, use the steps in the previous question to access the Titanium server

  • If you’re still unable to access \\titanium.ua-net.ua.edu, please, let your supervisor know you are unable to access it and request they send an email to ITSD@ua.edu and cc: gdykeman@ua.edu explaining the problem and providing:

    • Your Full Name

    • Your myBama Username

    • Your CWID

• Can you open the TITANIUM folder (or TITANIUM_SHC if you’re in the Collegiate Recovery clinic)?

  • Yes: Great

  • No: Did you get a “Windows can’t access” error message?

    • Yes: Email your supervisor, telling them when you tried to open the TITANIUM folder, you got a “Windows can’t access” error message and asking them to send an email to ITSD@ua.edu and cc: gdykeman@ua.edu explaining the problem and providing:

      • Your Full Name

      • Your myBama Username

      • Your CWID

    • No: Take a screenshot of the error message and email it to your supervisor, letting them know you are unable to open the TITANIUM folder and asking them to send an email to ITSD@ua.edu and cc: gdykeman@ua.edu explaining the problem and providing:

      • Your Full Name

      • Your myBama Username

      • Your CWID

Find and open the Titanium application

• Can you find Ti10.exe (Application)?

  • Yes: Great. Double-click Ti10.exe and wait to see the login screen – it usually takes 10-15 seconds before you see the Titanium splash screen.
    NOTE: If you don't see .exe in the Name, in the Type column, look for Application.

  • No: Ask a co-worker or your supervisor to show you where Ti10.exe is located in the TITANIUM folder

Login to the Titanium application

• Can you login to Ti10.exe, the Titanium application?

  • Yes: Great. Hope you have a great day

  • No: Please tell your supervisor or the clinic’s administrative assistant you are having problems logging in to Ti10.exe and confirm you are using the correct login