Most issues with Lockdown Browser are related to connectivity or firewall settings. To minimize issues, students should use a hard wired Ethernet connection when possible, or be as close to the router or access point as possible.
We also recommend restarting the computer and shutting down all other programs running on the computer. Also shut down anything else running on the network, such as gaming consoles or video streaming services. It may also help to restart the modem/router.
Common Error Messages/Issues:
Cannot Detect or Configure Webcam
Spinning Wheel During Webcam Check
Video Connection Timed-Out Error
Update Check Failed: Error Code a4
Unable to connect to Respondus Server (AWS)
“You have not logged in yet or your session expired”
Respondus Support
Respondus Monitor Support Live Chat
How to use Respondus Help Center to Diagnose Problems
Many library computers are equipped with Respondus LockDown Browser and web cameras. Students can view the availability of computers at UA Libraries: https://www.lib.ua.edu/computers/
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