Wireless FAQs
- Felita Marie Winn
Why do I need to login with my full email address?
EDUROM requires your @ua.edu or @crimson.ua.edu email address and password to connect.
If you have a departmental email address, such as username@culverhouse.ua.edu, do not use this email address, instead use your @ ua.edu email address – username@ua.edu.
Additionally, for faculty and staff, eduroamEDUROSM requires your original UA email address. You may not be able to connect with an alias email address. For example, Big Al cannot connect with his alias email address, big.al@ua.edu, he must connect with the email address that reflects his myBama username, bal@ua.edu.
Is there an easy way to restart my connection?
Turn off/on your WiFi as a remedy for slowness or intermittent connectivity. Turning your wireless service off and back on, will reset your connection and reconnect you to the nearest wireless access point.
Is the campus well covered with WiFi access?
We have over 10,000 wireless access points in buildings across campus, and we’re constantly adding more to provide a better service to you.
Can I use a personal router or hotspot on campus?
Please don’t use a wireless hotspot, and please don’t bring a router or WiFi extender to campus. Personal network routers and hotspots significantly and negatively impact the campus network environment by interfering with the UA network. This interference can make Eduroam unusable, since it operates using some of the same channels as these personal routers and access points.
WiFi uses a radio frequency that is open for everyone to use, and as a consequence, large-scale WiFi networks, such as the ones deployed on the UA campus, require careful coordination and cooperation to operate well and provide quality service. All wireless access points or routers in UA buildings need to be coordinated so that they do not occupy the same channel. The University carefully designs and operates the WiFi networks in each building to allow multiple access points to work with each other and provide a reliable and stable wireless environment for all to use. When a rogue access point is used, this carefully designed system is compromised. Leave the networking to us!
We’re Here to Help
If you are reporting intermittent connectivity or an outage, please be prepared to provide your phone number, campus location, the type of device you are using and your MAC address.
If you are experiencing wireless connection issues, we want to know about it. Please visit 125 Gordon Palmer Hall, send us an email at itsd@ua.edu or call us at 205-348-5555.