Setting Up, Accessing and Managing Voicemail
- Latonya Smiley
- Andy Rainey
Logging in for the first time / Initial enrollment
From your extension, call the Voicemail Access number - 8-4700
As soon as System starts speaking
Enter *
You will hear: “Enter Id and #”
Enter your 5 digit extension and # (8-xxxx#)
You will hear: “Enter your PIN and #”
Enter your temporary pin 112233#
You will hear: “Your Pin has expired; you must reset your Pin; your new Pin must be at least 4 digits long. Please say or enter your pin and # “
Enter your Pin and press #
You will hear: ‘To confirm please enter your new password again and #”
Enter your Pin and press #
If the System says invalid PIN, try another. The voicemail system will not allow PINs less than 4 numbers long. The system will also not allow PINs it considers “trivial” so you may need to try multiple PINs before you find one the system will accept.
Please listen to the System and setup your Name, and Greeting.
Also listen to the Directory information and press #.
The System should say you have finished enrollment.
Accessing Voicemail
From your Extension, after initial enrollment is complete, you will dial 8-4700 or press the voicemail button on your phone and enter your PIN.
To log in from a standard touch-tone phone, or an extension other than your own, call the voice mail access number
Dial 348-4700 (from off campus) or 8-4700 (from on-campus)
Press * when the system starts speaking
You will hear: “Enter your Id followed by #”
Enter your 5 digit extension (8-xxxx #)
Your will then hear: “Enter your PIN followed by #”
Enter your PIN and press #
Greetings and PIN changes
Your Main Greeting is the Standard Greeting – You may record an Alternate (temporary) Greeting to override the Standard for certain dates and times.
Main Menu – Set Greeting – Main Greeting is Standard
Log in to the voicemail system
Press 4 for “Setup Options”
You will hear “To change your greeting press 1”
Press 1
You will hear “Your current Greeting is the Standard greeting, to rerecord press 1”
Press 1
Main Menu – Set Alternate Greeting (Temporary Greeting)
Log in to the voicemail system
Press 4
You will hear “To change your greeting press 1”
Press 1
You will hear your current greeting, and then “to turn on your alternate greeting press 2”
Press 2
You will hear “To set an end date and time press 1, or to leave it on indefinitely press #”
Press 1 or #
Listen to the System Prompts and record your greeting
Main Menu – Recorded Name
Log into the voicemail system
Press 4 for “Setup option”
Press 3 for “Preferences”
Press 2 for “Change your recorded name”
Listen to the System Prompts and record your name
Main Menu - To change PIN
Log into the voicemail system
Press 4 for “Setup option”
Press 3 for “Preferences”
Press 1 for “Change your PIN”
Listen to the System Prompts and change your pin (note: trivial pins are not allowed. You also may not reuse your past 5 PINs”
Playing Messages
When listening to a message, use the following commands
Press 2 to save
Press 76 to delete
Press 73 to forward and listen to System Prompts
Note: after 3 failed sign-in attempts your voicemail box will be temporarily locked. Temporary locks expire after 30 minutes.
For questions or problems please call Telecom directly at 205-348-9555.