Outlook for Mac - Shared Mailbox

Shared mailboxes may be accessed directly within the Outlook application of a user with permission to use the mailbox.

Instructions

Accessing the mailbox:

1. Most shared mailboxes are set to “automap” which means the mailbox will automatically appear beneath your main mailbox in Outlook. In this example outlably16 is a shared mailbox.
   
   

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2. In some instances, accounts are not set to automap; this is often the case when the shared mailbox is exceedingly large and would slow Outlook down for daily use. To access non-automapped shared mailboxes:

   1. Click Tools → Accounts

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   2. Click the “+” at the bottom of the Accounts panel and select “Open Shared Mailbox”
      
      

   3. Start typing the name or email address of the shared mailbox. Once it appears in the list, click on the correct mailbox and select click “Add”
      
      

   4. The shared mailbox will now appear beneath your mailbox in Outlook

Reading and filing email in a shared mailbox is done the same way those tasks are performed in a personal mailbox.

By default, individuals receive read and filing permissions in a shared mailbox. Upon request, permissions to “send as” the shared mailbox may be granted. If you have “send as” permission, you may compose a new email or reply to emails from the shared mailbox. When composing an email, select the appropriate shared mailbox rather than your personal mailbox in the drop-down on the “From” line of the email.