Adding a Shared Mailbox to Outlook

Each version of Outlook adds and uses shared mailboxes slightly differently.

If you need further assistance, contact the IT Service Desk.

Note: if you previously had a stand-alone account set up as a secondary account within Outlook, and that account has been changed to a Shared Mailbox with delegate access, you may need to manually remove the stand-alone account from your Outlook configuration to prevent a password pop-up message. There are several methods to remove the stand-alone account, depending on how it was originally added to Outlook. Once you have removed the stand-alone account, you can either manually add the shared mailbox, or, if it is automapped, immediately begin using the shared mailbox.

Either right-click on the secondary account and select “Remove xyz@ua.edu”
Or click File → Account Settings and then click on the secondary email address and select the “Remove” button, and click “Yes” to confirm.
Or click File → Account settings and then double-click on your email address.
- Click on “More Settings” in the bottom left.
- Click on the secondary account under the “Additional mailboxes” pane of the “Advanced” tab and select the “Remove” button and then click “Yes” to confirm.
If none of these methods work to stop a password popup for a secondary mailbox, please contact the IT Service Desk.