Known Issue - Students get an Invalid Format error when accessing third-party tools

Problem

Student user tries to access a third-party tool (MindTap, WebAssign, etc.) and gets an error message that starts with “Invalid locale format: false ”

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Solution

Sometimes the system default language pack is incompatible with the third-party tool. Follow these steps to resolve this issue:

1. Navigate to ualearn.blackboard.com.

2. Login with your myBama username and password.

3. Click on your name to access your Blackboard profile.

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4. Under System Settings, hover your mouse over the language “System Default (English (United States))” and select the pencil icon to edit this option.

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5. In the popout tray, choose English (United States) from the menu.

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6. Click Save.

Now access the third-party tool link to confirm the error is resolved.

If the error persists, please contact the Center for Instructional Technology.

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