User Management

SARS users who will meet with students, e.g., advisors, tutors, coaches, etc., need a short name and a user name. The short name is what will appear on THE GRID in SARS Anywhere; the user name is the name they will use to log in to SARS.

SARS users who will not meet with students, e.g., support staff members, do not need a short name. They need only a user name.

Support Materials

• What does a new user need?

  • Scenario #1: User is “transferring” from another SARS location on campus

  • Scenario #2: User is new to SARS at UA

• How do I create a short name?

• How do I create a user name?

• How do I link a user name to a short name?

• What do I need to set up so the user can export their booked SARS appointments to Outlook 365?

• How do I assign the appropriate access to a user name?

• How do I link a user name to a UA Zoom account?

• How does a user create their advising schedule?

• How do I grant access for user to multiple locations?

  • How do I grant access for a user’s short name to multiple locations?

  • How do I grant access for a user’s user name to multiple locations?

• How do I reset a user’s password?

• How do I change the display order of Short Names on THE GRID?

• What do I need to do when a SARS user leaves?

  • Scenario #1: User is “transferring” to another SARS location on campus

  • Scenario #2: User is leaving UA

• Who needs TRAK-Admin or TRAK-Enter and how do I install it?